Trouble Shoot Form: EasyAdmin Item 001 (Unable to connect to EasyAdmin)

Title Unable to connect to EasyAdmin
Category EasyAdmin web application
Date Oct 11, 2011
Handled by
Relevant Links
Applies to license managers FLEXlm, FLEXnet, IBM LUM, HASP, RLM, Sentinel RMS
Applies to license model Floating licenses, Network licenses, Concurrent licenses
Symptoms Customer could not connect to EasyAdmin.
Observed during investigation
Trouble shoot process Check web server service running,
Check OpenLM server service running.
Solution Found (Found/Pending/Known Issue)
Other steps for troubleshooting

Symptom

The customer complained that he “Couldn’t connect to the EasyAdmin”. Attempting to open the EasyAdmin web application resulted in the following message box appearing on his screen:

In a similar case, the customer got a different notification:

 Troubleshoot process

This kind of issues is related to services that have stopped and are not currently active. The 1st thing to try is restarting the respective process.

1. Navigate to the windows services: Click Start → Control Panel → System and Security → Administrative Tools → Services. The “Services” window appears.

2. In the first case (“Couldn’t connect to host” message box), it may be an issue of the OpenLM Server service.

2a. Select that OpenLM Server service in the “Services” window.

2b. Right click the OpenLM Server service, and set it to restart – see image below.

2c. Restart the EasyAdmin web application.

3. If the 2nd type message box (“Please Check your Internet connection”) appeared, it may be an issue of the web server service. Restart your web server service (e.g.: LightTPD).

Other steps for troubleshooting:

If restarting the services does not work – here are some other things you may try:

  • Run the EasyAdmin application from the same computer as the OpenLM Server.

  • Make sure that any security components (Firewall) are not blocking communication to the EasyAdmin web application.

  • Temporarily stop the OpenLM Server and OpenLM Broker services. Open the task manager’s processes window. Make sure the computer is not held-up by any other process.

  • Still in the task manager’s processes window, look for the LightTpd process. If there are multiple processes with that name – kill them, and restart the LightTpd service on the services window.

  • Make sure the default HTTP listener port (7019) is kept open. Try a different port (e.g. 7020) on the lighttpd-inc.conf configuration file(C:\Program Files\OpenLM\OpenLM Server\WebServer) . Then restart LightTPD service.

  • Try connecting the proxy to the test page; Select the test page from the ‘Start’ menu (see below). Click the ‘Check’ button. An indication similar to that of the 2nd image below should appear.

  • Try a different web browser.

  • Try erasing the Proxy server logs. These are found in the following positions:

Win 7: C:\ProgramData\OpenLM

XP, Win 2003: C:\Documents and Settings\All Users\Application\OpenLM

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OpenLM Newsletter December 2011

Dear Valued Customers,

We would like to take this opportunity to send you warm greetings for the upcoming holiday season, and wish you all a happy and peaceful new year.

We would also like to sincerely thank you for your trust and choice of OpenLM’s software, as the product to monitor and manage your valuable licensed applications.

This year has been an exciting one for us at OpenLM. It has seen many developments and much progress in the evolution of our products. Much of this progress is due to our growing circle of faithful customers, who through their continuous feedback and attentiveness helped us push this product forward, to what it is now. For this – Thanks again.

We have officially released OpenLM Version 1.7 at the beginning of July 2011 and since then it has been installed on many customers’ sites. This version has integrated many new features that were required by our customers, and many fixed bugs – without which our job wouldn’t be so interesting ( (; ).

Version 1.7 also features improved performance and an enhanced user interface. Additional European and Asian language support has also been introduced in this version. All these are subject to continuous improvement, through customer feedback.

2011 has also seen the kick start of OpenLM’s Mobile interface. This application runs on mobile devices such as Android, Blackberry and Apple’s iOs. We are still looking for customers that would participate in a beta program for the new interface. If you are interested, please contact us at: orik(at)openlm(dot)com.

We are currently working on a new web site for OpenLM (Finally !) that would be clearer, more intuitive and graphically nicer than the old one. It would also include enhanced linking to relevant sites and tutorials. It should be ready for a preliminary launch in the upcoming days.

We are also vigorously working on the development of OpenLM’s version 1.8. We are always happy to receive requests for new features for the product. Please don’t hesitate to report any new required feature or problem on our issue reporting system bug.openlm.com, or contact our support team at support(at)openlm(dot)com .

Sincerely,

Oren Gabay, CEO

OpenLM Team

 

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OpenLM Maintenance Release Version 1.7.1.5

OpenLM Maintenance Release Version 1.7.1.5:

Version 1.7.1.5 (Broker version 1.7.1.6)

Version 1.7.1.5 is a maintenance release to version 1.7. It contains some bug fixes to problems found in previous versions. We  recommend that users to whom these problems may be relevant to upgrade their system to this version.

This maintenance release includes a more advanced version (1.7.1.6) of the OpenLM Broker.

Upgrading

In order to upgrade to version 1.7.1.5:

  1. Backup your DB file (Typically located in: C:\Program Files\OpenLM\OpenLM Server\db)
  2. Stop the OpenLM Server service
  3. Make sure ALL windows are closed; especially the services window. Some of our customers experienced “error 1001″ as a result of not closing this window.
  4. Install the new version on top of the existing one.

New in version 1.7.1.5:

OpenLM Server:

  1. Fixed in License activity: Counting produced an exception when the request contained a Vendor name.
  2. Fixed in OpenLM Server Configuration Form: Clicking the grid title when the servers’ grid was empty produced an exception.
  3. Fixed: Option file policy settings was not saved.
  4. Fixed: OpenLM Service doesn’t load on machine startup.
  5. Easyadmin – when there is only one option file it becomes the default.
  6. Error for SQL Server users when sorting by last user in workstations window (Bug #328).
  7. Easyadmin Active Agent window (EasyAdmin → Administration → Active Agent): fixed visualization problem in spinner field (Bug #329).
  8. Configuration form – crashed when deleting empty server (Bug #332).
  9. AD Synchronization feature – Users are enabled to select which attribute would be used as a synchronization field between LDAP and the licensing system (Active Directory, post or pre win 2000 username Bug #189)
  10. AD Synchronization bug fix: Synchronizing group names longer than 50 characters.
  11. Feature in EasyAdmin “License Usage” report: Show more details: server, vendor, feature. (Bug #323).
  12. Fixed: Multiple License draw for the same user and workstation is not reported correctly (Bug #335).

OpenLM Broker (1.7.1.6):

  1. Fixed Linux permissions problem in setup.
  2. Improved the interface of the license server detection process (Bug #278).
  3. Removed quote marks (“”) from the command line (Bug #27).
  4. A The broker command template is ready for the user at the beginning of the configuration (Bug #293).
  5. Use the term “OpenLM Server” instead of “Server” in the Broker configuration window (Bug #296).
  6. Feature: Facilitate global update of the Broker commands’ path to all the commands of a specific port.
  7. Fixed installation problem: Support installation on top of java 64 bit version. A 32bit version installation workaround is no longer required.
  8. Add pane to installation, explaining about the configuration tool, to prevent confusion.
  9. Improve the automatic detection of licese servers.

Note:
After upgrading the OpenLM Server version, you may experience problems with the “Licenses” window in the Easyadmin web application. In this case, open the “User Settings” window, click the “Clear Settings” button and “OK” for the problem to be resolved.

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Application Note 1000: OpenLM system structure overview

Application Note 1000: OpenLM system structure overview

Table of contents

OpenLM
OpenLM’s customer testimonials
The OpenLM solution
Components of the OpenLM system
Block Diagram
OpenLM Software Modules
OpenLM Server
OpenLM EasyAdmin
OpenLM Broker
OpenLM Alert
OpenLM Utilizer Agent
OpenLM Active Agent
OpenLM External Data Base (DB) Support
OpenLM Groups & Projects
OpenLM Role Based Security
OpenLM Option File Management
OpenLM Logs Uploader

OpenLM

OpenLM is a licensing management software company with an international install base. Companies that use OpenLM’s software range from global corporations and nation-wide companies to small offices. Our company’s commitment to innovation guarantees that our clients constantly receive updates with the most advanced technology.

OpenLM’s customer testimonials

Please review a partial list of OpenLM’s satisfied customers,

http://www.openlm.com/index.php/about-us-topmenu-3/customers

and their testimonials:

http://www.openlm.com/index.php/support/testimonials-topmenu-29

The OpenLM solution

OpenLM’s Software provides a comprehensive management solution for license management software such as FLEXlm, FLEXnet, Sentinel RMS, Sentinel HASP, RLM, IBM LUM and LM-X. The software provides productivity tools for system administrators, managers and end users. OpenLM’s software supports the major trends in the field of license management, e.g.: license consolidation, Usage charge back (usage billing), usage trend analysis etc. The software provides a comprehensive solution that combines the best of breed software, superior support, implementation and consulting services, in order to ensure your success.

OpenLM is proudly ISO9001:2008 certified by the ANAB (the U.S. accreditation body for management systems), and an ESRI business partner.

OpenLM’s solution is tailored according to specific customer needs, optimizing the licensing system and increasing software productivity.

Components of the OpenLM system

OpenLM’s basic software package includes the core OpenLM Server module and its user interface; the OpenLM EasyAdmin module.

In addition to these core components, the OpenLM Broker and the OpenLM Utilizer Agent modules are incorporated in the basic software package, but their installation is not mandatory; The Open LM system can function without the use of these two components.

The OpenLM software package also includes several optional modules / capabilities, which are commonly referred to as “OpenLM extensions”. These extensions provide additional functions such as:

  • OpenLM Active Agent (Active release of licenses)
  • External DB support
  • Groups and projects management
  • Role based security
  • Option file management
  • OpenLM Alerts
  • OpenLM Logs Uploader

The OpenLM Extensions are separately licensed:

  • Some of them are included within the OpenLM Server but require additional licensing
  • Others require the installation of an additional software module.

Block Diagram

Figure1 (below) shows a generalized block diagram of OpenLM’s license management solution:

OpenLM Software Modules

OpenLM Server

The OpenLM Server is the core element of the OpenLM system. It integrates the functionality of all other peripheral system components, such as the OpenLM EasyAdmin, OpenLM Agent, OpenLM Alerts, and OpenLM Broker. It is responsible for collecting information from various system components and storing it in an embedded relational DB. External databases like Oracle or Microsoft SQL Server are also supported.

The OpenLM Server is implemented as a Windows service and could be installed on any network machine. It enables monitoring and managing of multiple license servers, over LAN or WAN networks. Common OpenLM Server configurations may vary from one or more license managers nationwide to multiple license servers located worldwide, over different time zones.

OpenLM EasyAdmin

OpenLM EasyAdmin is the administrative interface of the OpenLM system. EasyAdmin’s control panel features a desktop interface that enables users to configure the OpenLM Server; OpenLM’s core component. Some of EasyAdmin’s main properties are listed below:

  • EasyAdmin Easily extracts statistical license usage information from all attached license servers.
  • EasyAdmin’s role-based security enables system administrators to grant varying degrees of access to different groups of users.
  • EasyAdmin can run on any standard web browser (e.g.: Mozilla FireFox, Microsoft Internet Explorer, Google Chrome) and be accessed from any machine in the organization.
  • EasyAdmin features a touch interface that is compatible with mobile operating systems like Android, IOS, Blackberry and Windows Mobile. The OpenLM EasyAdmin Mobile application is particularly useful for after-hours crisis management situations.
  • EasyAdmin’s streamlined user interface design promotes simple and effective use of its unique capabilities.

OpenLM Broker

The OpenLM Broker is an optional server component that runs on the license server machine. The Broker performs tasks as dictated by OpenLM Server, and is required in order to provide advanced licensing information and sophisticated abilities.

The Broker’s main task is to extract License Manager Servers’ debug log information and to push it to the OpenLM server. This action facilitates reading of license servers’ log files. Other capabilities provided by the broker are:

  • Controlling license servers remotely (e.g. start / stop the servers)
  • Managing FLEXLM option files.
  • Generating denial reports and
  • Support of complex configurations, e.g. license servers that work over WAN networks.

The Broker is an independent java based software module that can run on any license server operating system: UNIX, Linux or Windows.

OpenLM Alert

The OpenLM Alert is a dedicated alerting service for the OpenLM system. This module alerts system administrators when predefined conditions are met. Alert service users can set complex alert conditions on multiple license servers. For example, if the combined usage of a certain feature on servers A and B is above a certain threshold, an email message will be sent, alerting those concerned to the situation. The Alert service also supports adjustable timing for alert checking and message sending. Alert destinations are also configurable; Alerts could be sent to the EasyAdmin interface, over emails, as SMS text messages, or directed to a system event log.

OpenLM Utilizer Agent

The OpenLM Utilitzer Agent is the end user tool of the OpenLM system. It provides OpenLM users with the following capabilities:

  • Query license availability.
  • Check which users are holding required licenses.
  • View a user’s full set of details as they appear on the LDAP, and communicate with users regarding license availability.
  • Receive license availability notifications as soon as requested licenses become available.
  • Report the session’s active project (mainly for billing purposes).

OpenLM Active Agent

The Active Agent incorporates all the characteristics of the Utilizer Agent. On top of that, it supports an extension that enables system administrators to shut down open application either manually, or by defining a timeout policy. In this manner, system administrators can save, close, or suspend idle applications, in order to make more efficient use of licenses. The Active Agent features a user-friendly interface that enables users to quickly reopen closed applications, or resume suspended ones.

OpenLM External Data Base (DB) Support

This extension facilitates saving license usage information on an external Data Base such as an Oracle or MS SQL Server. By default, OpenLM uses an embedded DB. External DB support is recommended for management of large licensing systems.

OpenLM Groups & Projects

This extension enables collecting license usage information from Groups of users or projects. This capability is predominantly used by companies that charge back usage time to cost centers. The Groups & Projects extension synchronizes users’ data with its LDAP Data Base (Active Directory), keeping the data collection process fully automatic.

OpenLM Role Based Security

The OpenLM Server supports a role-based security feature that enables the implementation of customized access to OpenLM tools by setting access roles. This feature facilitates the implementation of OpenLM tools for diverse groups; e.g.: help desk, system administrators, managers and developers. The role based security system secures nearly all parts of the system entities, such as listed servers, fields and action buttons.

OpenLM Option File Management

The OpenLM Option File Management extension employs LDAP (Active Directory), to enable system administrators to manage Option Files easily from the EasyAdmin web based interface. This gives the system administrators easy control over the access of user groups and individuals to licenses.

OpenLM Logs Uploader

The OpenLM Logs Uploader extension enables loading of historical FLEXlm debug log files. This extension is essential for investigating historical license usage. Logs Uploader is also necessary for checking license usage in files received from customer sites, typically in order to charge per use.

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How to clear OpenLM EasyAdmin cookie in Internet explorer 8 and Firefox

As part of the upgrade to version 1.6 of OpenLM we have changed some of the columns names in EasyAdmin interface. Since the browser is cashing applications such as EasyAdmin user the switch from older version may experience display problems in EasyAdmin.

The solution is to clear the cache of the browser. It’s an action that needs to be done once.

Please keep in mind that deleting the cache may cause problems such as:
– Losing

Delete OpenLM Cookie in IE8 (windows vista and above)

At the “Tools” menu navigate to “Internet Options”.
Click on “settings” button on “Browsing History” section:

At the “Temporary Internet Files and History Settings” click “View files” button:

At the explorer window, which is opened at
“C:\Users\<User Name>\AppData\Local\Microsoft\Windows\Temporary Internet Files”
look for a file with the name: “cookie:<user name>@<openlm server location>/”.
For example – if the user name is smith and OpenLM is installed at the local computer, search for “cookie:smith@localhost/”.
When you find it – delete it.

If you can’t find this file, continue to the next step:

At windows explorer, open “Organize” menu and select “Folders and search options”:

At “Folder Options” window move to “View” TAB and uncheck “Hide protected operating system files (Recommended)”. Answer “Yes” at the warning and click “OK”.

Now navigate to: C:\Users\<user name>\AppData\Roaming\Microsoft\Windows\Cookies\Low  and look there for the file with the name: “cookie:<user name>@<openlm server location>/”. When you find it – delete it.

After you finished, don’t forget to re-check “Hide protected operating system files (Recommended)”

Delete OpenLM Cookies in FF

Tools –> Options –> Privacy

Change to “Use custom settings for history” at the combo box and click “Show Cookies…”

At the title, search for the OpenLM site (for example – if OpenLM is installed on current machine – search for “localhost”)

Find the required cookie (see list below) and click “Remove Cookie”.

Cookie name Settings
ys-licensePackageGrid Licenses TAB
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Serve OpenLM EasyAdmin using Microsoft IIS 6

Serve OpenLM EasyAdmin using Microsoft IIS 6

OpenLM Software is delivered with a built-in web server that starts as a service. Users can continue and use the built-in web server or use a standard web server such as Microsoft IIS 6.
These guide explains how to configure OpenLM EasyAdmin to work with Microsoft IIS 6.

1. Create easyadmin site in IIS

Open “Control Panel–>Administrative Tools–>Internet Information Services”
Right-Click “Default Web Site” and select “New–>Virtual Directory…”:
Press “Next” on the wizard:
For Alias use “easyadmin” and press “Next”:
Set directory to easyadmin path, typically “C:\Program Files\OpenLM\OpenLM Server\WebApps\EasyAdmin2” and press “Next”:
Add “Execute (such as ISAPI applications or CGI)” to the allowed access permissions and press “Next”:
Click “Finish”:

2. Config easy admin to use proxy.exe

Navigate to easyadmin directory, typically: “C:\Program Files\OpenLM\OpenLM Server\WebApps\EasyAdmin2”
Edit file “Config.js” and change “proxy.cgi” to “proxy.exe” as seen here:

3. Delete old log files

The log files are located in %ALLUSERSPROFILES%\Application Data\OpenLM\openlm_proxy.log (typically “C:\Documents and Settings\All Users\Application Data\OpenLM\openlm_proxy.log”)

4. Check that easyadmin is working

Open web browser and browse http://<web server>/easyadmin/index.html

Additional steps necessary for Windows 2003 Server (after creating the virtual directory)

Right-click the new “easyadmin” virtual directory and select “Properties”:

At the properties form click “Configuration…” button:

Click “Add…”:

At “Add/Edit Application Extension Mapping” click “Browse…” and navigate to “cgi-bin” directory (Typically in C:\Program Files\OpenLM\OpenLM Server\WebApps\EasyAdmin2\cgi-bin)

Change filter type to “CGI exe files (*.exe) and select “proxy.exe”

You need to add double quotes to the file path and set “exe” as Extension

Click “OK”.

Navigate to “Web Service Extensions”, select “All Unknown CGI Extensions” and click “Allow”:

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OpenLM EasyAdmin – Supported browsers

EasyAdmin interface is OpenLM Management and reporting application for system administrators, managers and even users (using the new role based security system).OpenLM supports most popular browsers such as Microsoft Internet Explorer, Mozilla FireFox and Google Chrome. Other browsers such as Opera were reported as supported by users but are not officially supported by us. The full list of supported browsers and versions can be found in our software compatibility list.

We usually test the latest version of each version of a browser. This approach is good since new versions are more secure and provide better support for advanced functionality.

The economical factor is also critical, supporting older versions of browser is a very expensive task for software companies. The required resources in hardware, software and human resources are huge.

The demand for newer versions of software sometimes causes problems because of these reasons (but not limited to…):
Conservative Software Upgrade Policy – Organizations tend to be very conservative on their software upgrade policy. In some organizations it can take more than a year to get a newer version of an application implemented.
Many applications from different vendors – Most workstations are required to support many different applications from different software vendors. Some applications may require older versions of a browser and other – newer versions. For example, Pro/E WF3 from PTC requires IE version 6 while OpenLM EasyAdmin requires IE version 7 or higher.
Old applications – Upgrading to newer versions of application requires a significant investments from IT departments. This is why organizations tend to preserve older version. The use of older version of application dictates a requirement for older version of browsers.
Server policy – The limitations system managers impose on server environment are much higher than the ones imposed on workstations. System administrators tend to keep the original browser version provided with the operating system. For example, Windows Server 2003 is provided with IE 6. IE 6 is an outdated software that impose security risk on the server.

How to solve compatibility problems?

Always access EasyAdmin from a workstation, not from the server itself. OpenLM runs on a browser and is designed for remote access. Workstation’s browsers tend to be more updated then the ones running on servers.

When accessing the organization network remotely from outside the network, system managers has sometimes limited access . In such a case, try to upgrade IE on the server and if possible, also install another browser.

When the upgrade of IE on a workstation is not allowed we suggest to install of an alternative browser such as Mozilla FireFox.

OpenLM – Streching Your Licenses to Their Limit
FLEXlm, FLEXnet, IBM LUM, SafeNet HASP, SafeNet RMS, RLM, LMX license management
OpenLM for ESRI ArcGIS, OpenLM for Autodesk and OpenLM Utilizer
http://www.openlm.com

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