Trouble Shoot form: Item 01.004
| Title | Broker installation stuck after installing JRE1.6. |
| Category | Broker |
| Date | Apr17, 2012 |
| Handled by | – |
| Relevant Links | – |
| Symptoms | |
| Applies to license managers | FLEXlm, FLEXera FLEXnet publisher , IBM LUM, LM-X |
| Applies to license mode | Floating licenses, Network licenses, Concurrent licenses |
| Observed during investigation | |
| Trouble shoot process | Erase directory in “InstallJammer Registry” |
| Solution |
Description
According to a client: “I’m trying to install the OpenLM Broker. When I first tried to install it, I didn’t have Java v1.6 installed, so the installation failed. I then went and downloaded and installed JRE 1.6. Now, when I go to install Open LM Broker, I get this error message.”
Troubleshoot
1. One option is:
Navigate to “C:Program FilesInstallJammer Registry” or
“C:Program Files (x86)InstallJammer Registry” and erase a directory that looks like
37BAF401-7176-4BCD-A5BB-70F5F9990F94
2. Another option for solving this, is by Installing the broker in command line, e.g.:
openlmbroker-windows-setup_1718.exe notcheckprevver
