---
title: Agents Hub
description: Agents Hub manages and orchestrates connected Workstation Agents.
product: OpenLM Platform
---

**Agents Hub**  manages and orchestrates connected Workstation Agents. Configure Workstation Agent settings, manage Personal Dashboard, and handle monitoring of websites accessed by users.

## Prerequisites

- **Agent Activity Manager**: 
Install and connect at least one Workstation Agent.

## Manage discovered websites

Agents Hub automatically discovers websites users access. In **Discovered web services** , you can:

- Approve discovered websites for monitoring (these appear in [Touch Points Events](https://openlm.com/documentation/cloud/reporting/ui-reports/touch-point-events) service).
- Toggle off (deny) discovered websites to exclude these from monitoring.

You can also manually add websites (including specific subdirectories) to track access frequency.

*Discovered Web Services*

## Workstation Agent configuration 

Configure the following settings within the **Agents Hub**:

*Agent Configuration*

### General

- **Enable process screenshots**: Allow Workstation Agent to periodically capture screenshots of monitored processes. View the screenshots in Personal Dashboard under **Recently Closed** page.

### Discovery settings

- **Report web services anonymously**: When activated, Web Service Discovery detects accessed domains without capturing user identifiers (for example, username, host machine), ensuring anonymized data reporting.
- **Report discovered applications anonymously**: When activated, Application Discovery identifies installed applications without collecting user-specific data—such as usernames or host machines—ensuring anonymized reporting.
- **Report discovered related executables**: When activated, Workstation Agent sends `.exe` files found in the installation paths of discovered applications during the application discovery process.

:::warning
This might generate a large volume of data. Activate this option only if you need a detailed inventory of software installed on machines running the Workstation Agent.
:::

- **Activate application discovery**:
Discovers applications installed on machines running the Workstation Agent. The discovered applications appear in the [Software Asset Management](https://openlm.com/documentation/cloud/sam) product. Discovery may take several minutes.

**Enable web service discovery**:
Allows discovery of web services accessed by Browser and Workstation Agents. Discovered services appear on the Discovered Web Services page.

### Licensing

- **Available license notification**: When activated, notifies end users if a denied license becomes available during the reservation period.

For example, if a user is denied a license at 12:00 PM and the reservation period is set to 60 minutes, they'll be notified only if the license becomes available before 1:00 PM.

### Reporting settings

- **Normalize reported workstation names**: Converts all reported workstation names to lowercase.
- **Normalize reported usernames**: When activated, converts all usernames reported by the Workstation Agent to lowercase.

:::warning
On Unix-like systems, usernames are case-sensitive. Activating this option might cause inconsistencies or access issues.
:::

### Projects settings

- **Default Closed Projects Location**: If the Workstation Agent uses an extension to close an unsaved project, the project is saved to this folder using a default file name.
- **Overwrite Existing Projects**: Allows overwriting project files when saving.
- **Force Project Selection**: When activated, if no project is selected, the Workstation Agent prompts the user to select one by opening the Personal Dashboard – Projects page in a new browser window. Until a project is selected, the Workstation Agent terminates any new processes started after its launch.

### Extensions (ArcGIS only)

- **Show extensions list at software startup**: When using the OpenLM ArcGIS extension, the extension list window opens at ArcMap startup. You can then select which extensions to use for the session.

- **Turn off license extensions at shutdown**: Works best when **Show extensions list at software startup** is activated. Deactivates all licensed ArcMap extensions when the application shuts down, so you can choselectose only the relevant extensions at the next startup.

- **Turn off custom extensions**: Deactivates third-party ArcMap extensions on shutdown.

- **Application's behavior when extension passes usage threshold**: Select to either turn off the extension or shut down ArcMap when idle usage thresholds are exceeded.
- **Actively shut any open applications down at**: Specify a time to automatically shut down supported applications.
- **Closed Applications**: List executables (for example, ArcCatalog.exe) that will not save data upon closure.
- **Banned Directories**: List directories to exclude from automatic project saving.

Continue to [Personal Dashboard configuration](https://openlm.com/documentation/cloud/users/personal-dashboard).