---
title: Freshdesk
description: Monitor Freshdesk usage through OpenLM Cloud Broker.
product: OpenLM Platform
---

Freshdesk is a cloud-based customer support software that helps businesses handle customer queries through a unified ticketing system. It streamlines customer service workflows and improves efficiency.

## Before you begin

To begin monitoring Freshdesk, ensure you have the following components and permissions in place:

- OpenLM components: OpenLM Cloud Broker, approved in [Broker Hub](https://openlm.com/documentation/cloud/data-collection/broker-hub).
- Platform-specific Requirements: You'll need administrative access to your Freshdesk account to generate an API key with the necessary read permissions.

## Configure data collection

1. Log in to your account.
2. Select your profile picture in the top right and choose **Profile Settings**.

    *Freshdesk profile settings with API key option*

3. On the right pane, select **View API key** and complete the captcha verification.
4. Copy-paste this as required to authenticate third-party solutions.

5. Add Credentials: In the OpenLM Cloud Broker dashboard, find the Freshdesk integration and enter your domain name and API key.

*Freshdesk credential configuration in Cloud Broker*

## Approve Freshdesk in OpenLM Platform

1. Sign in to OpenLM Platform.
2. From the menu, go to **License Servers** → **Pending Server**.
3. Select the Freshdesk data source, then select **Approve and Merge**.

## Verify the integration

1. In OpenLM Platform, go to **Allocation**.
2. Confirm Freshdesk usage data appears.

:::note
It can take up to 3 minutes for data to appear after approval.
:::

## Viewing reports

- **User activity trends** — see which users are most active in the platform; reallocate seats accordingly.
- **Expired or unused licenses** — identify inactive users and reclaim their seats.

## Reference

- [Broker Hub](https://openlm.com/documentation/cloud/data-collection/broker-hub)