---
title: PagerDuty
description: Monitor PagerDuty usage through OpenLM Cloud Broker.
product: OpenLM Platform
---

PagerDuty is an incident management platform that helps IT and DevOps teams respond to operational issues quickly. It centralizes alerts, automates on-call schedules, and streamlines incident resolution.

## Before you begin

To begin monitoring PagerDuty, ensure you have the following components and permissions in place:

- OpenLM components: OpenLM Cloud Broker, approved in [Broker Hub](https://openlm.com/documentation/cloud/data-collection/broker-hub).
- Platform-specific Requirements: You'll need administrative access to your PagerDuty account to generate a new API key with read permissions for user and team data.

## Configure data collection

1. Activate API Access:

In the web app, navigate to Integrations Developer Tools API Access Keys.

Click Create New API Key.

Enter a Description to help you identify the key later.

Optionally check Read-only API Key if you’d like the key to only make GET calls.

Click Create Key.

2. Add Credentials: In the OpenLM Cloud Broker dashboard, find the PagerDuty integration and enter the API key.

*PagerDuty credential configuration in Cloud Broker*

## Approve PagerDuty in OpenLM Platform

1. Sign in to OpenLM Platform.
2. From the menu, go to **License Servers** → **Pending Server**.
3. Select the PagerDuty data source, then select **Approve and Merge**.

## Verify the integration

1. In OpenLM Platform, go to **Allocation**.
2. Confirm PagerDuty usage data appears.

:::note
It can take up to 3 minutes for data to appear after approval.
:::

## Viewing reports

- **User activity trends** — see which users are most active in the platform; reallocate seats accordingly.
- **Expired or unused licenses** — identify inactive users and reclaim their seats.

## Reference

- [Broker Hub](https://openlm.com/documentation/cloud/data-collection/broker-hub)