OpenLM Connector – Terms and Conditions

Introduction

Welcome to OpenLM! Our company is dedicated to helping organizations optimize their software investments by maximizing software assets and licenses, leading to enhanced efficiency, utilization, and cost savings. OpenLM offers its products directly and through platforms such as Zoho.

This Terms and Conditions document pertains to the delivery of the OpenLM product via the Zoho Platform, specifically for the product listed on the Zoho Marketplace as “OpenLM Connector.” The following sections provide detailed definitions and terms of use for this product.

Definitions

• Name of Zoho Creator Application to be Published on Zoho Marketplace: OpenLM Connector
• Description of OpenLM Zoho Connector: OpenLM Connector is an application that allows Zoho users to visualize OpenLM reporting data in Zoho Creator and Zoho Analytics. It gathers and synchronizes special structured reporting data from OpenLM Reporting Service, storing it as Zoho Creator reports to OpenLM Connector, after that exposing it to Zoho Analytics that presents that data as tables and charts. Special structured reporting data include following OpenLM services data: License Usage, Session Details, License Denials, Dongle Monitoring, Touchpoint Details and Project Data.

Acceptance of Terms

Users agree to the terms and conditions by checking the checkbox field when installing OpenLM Connector.

Modification of Terms

OpenLM reserves the right to update these terms at any time by declaring new terms.

User Responsibilities

Users are permitted to benefit from and use “OpenLM Connector” only in cooperation with other OpenLM products and by agreement with OpenLM. Users are not allowed to share OpenLM code and OpenLM licenses with third parties.

Prohibited Activities

It is strictly forbidden to share OpenLM code and OpenLM licenses with third parties.

Privacy Policy

For details on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All content, including but not limited to, trademarks, service marks, logos, images, and text, are owned by OpenLM and Zoho.

Disclaimers and Limitation of Liability

• Limitations:
  1. Synchronization occurs only once every 24 hours and cannot be set to a shorter interval.
  2. The maximum timeout for synchronization is 5 minutes. All reporting data must be collected from the OpenLM Reporting Service service within this period.
  3. The customer’s IT team must provide access to the OpenLM Reporting Service service host and port via domain name or IP, with or without OpenLM Support assistance.
  4. OpenLM Connector is developed according to Zoho platform limitations:
     • Statement Limitation
     • Known Issues and Limitations
     • Bulk API Limitations

Governing Law

We process your personal information only when necessary and have a valid legal reason to do so under applicable law, such as your consent, compliance with laws, provision of services, fulfillment of contractual obligations, protection of your rights, or legitimate business interests.

Contact Information

For any inquiries, please contact us through the following channels:

• Web Store: Use the contact developer option in the web store from where you installed the extension.
• Support Link: Contact Us
• Email: support@openlm.com