OpenLM Alerts Integration – Terms and Conditions

Introduction

Welcome to OpenLM! Our company is dedicated to helping organizations optimize their software investments by maximizing software assets and licenses, leading to enhanced efficiency, utilization, and cost savings. OpenLM offers its products directly and through platforms such as Zoho.

This Terms and Conditions document pertains to the delivery of the OpenLM product via the Zoho Platform, specifically for the extension listed on the Zoho Marketplace as “OpenLM Alerts Integration.” The following sections provide detailed definitions and terms of use for this extension.

Definitions

• Name of Zoho Extension to be Published on Zoho Marketplace: OpenLM Alerts Integration
• Description of OpenLM Alerts Integration: OpenLM Alerts Integration helps to automate ticket creation on Zoho Desk from OpenLM Alerts.

Acceptance of Terms

Users agree to the terms and conditions by checking the checkbox field when installing OpenLM Alerts Integration.

Modification of Terms

OpenLM reserves the right to update these terms at any time by declaring new terms.

User Responsibilities

Users are permitted to benefit from and use “OpenLM Alerts Integration” only in cooperation with other OpenLM products and by agreement with OpenLM. Users are not allowed to share OpenLM code and OpenLM licenses with third parties.

Prohibited Activities

It is strictly forbidden to share OpenLM code and OpenLM licenses with third parties.

Privacy Policy

For details on how we handle your data, please refer to our Privacy Policy.

Intellectual Property

All content, including but not limited to, trademarks, service marks, logos, images, and text, are owned by OpenLM and Zoho.

Disclaimers and Limitation of Liability

Disclaimer of Warranties

1. The OpenLM Alerts Integration extension is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
2. OpenLM does not guarantee that:
   • The extension will function without interruption, error, or security vulnerabilities.
   • The extension will integrate seamlessly with all versions of Zoho products.
   • Any bugs or defects in the extension will be identified or resolved promptly.
3. The extension relies on Zoho’s APIs and services, which are controlled and maintained by Zoho Corporation. OpenLM is not responsible for issues arising from changes, downtimes, or limitations in Zoho’s services.

Limitation of Liability

Exclusion of Indirect Damages: To the fullest extent permitted by applicable law, OpenLM, its affiliates, officers, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, business interruption, or system downtime.
• Loss of revenue, profits, or goodwill arising from the use of or inability to use the extension.

Third-Party Disclaimer

1. The extension interacts with Zoho services through its APIs. OpenLM is not responsible for:
   • The functionality, performance, or availability of Zoho’s platform.
   • Data handled by Zoho systems during the use of this extension.
2. The user acknowledges and agrees to comply with Zoho’s terms of service and policies while using the extension.

Indemnification

You agree to indemnify, defend, and hold harmless OpenLM, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising out of:

1. Your use of the extension.
2. Violation of any applicable laws, including data protection regulations.
3. Misuse of Zoho’s services or breach of Zoho’s policies.

Termination and Modifications

OpenLM reserves the right to:

1. Modify or discontinue the extension or its features without prior notice.
2. Suspend or terminate access to the extension in case of misuse or non-compliance with applicable terms.

Governing Law

We process your personal information only when necessary and have a valid legal reason to do so under applicable law, such as your consent, compliance with laws, provision of services, fulfillment of contractual obligations, protection of your rights, or legitimate business interests.

Contact Information

For any inquiries, please contact us through the following channels:

• Web Store: Use the contact developer option in the web store from where you installed the extension.
• Support Link: Contact Us
• Email: support@openlm.com