Notifications

Overview

Notifications in OpenLM keep you informed about key license activities, system events, and compliance issues.

How Notifications work

Notifications are triggered by alert rules defined in the Alerts module. When an alert is activated—for example, "License usage > 90%"—the Notifications service sends a message through the configured delivery channel: email, ticket, or push.

Set up email notifications

Follow these steps to configure email notifications:

1. Configure the sender account and associated security settings.
2. Select the Security toggle, and enter required security details.
3. Add recipient email addresses.
4. Send a test email to verify connectivity.
   • Wait until you receive a test email to confirm connectivity.
5. Select Save to apply changes.

Ticketing system integration

You can configure OpenLM to send alerts directly to IT ticketing platforms, such as ServiceNow.

• Use email-based alerts to automatically open support tickets in systems that accept email triggers.
• Configure the sender address, port, and security settings based on your system's requirements.
• Use the "Send sample email" feature to verify the connection before going live.

For environments using API-based integration, OpenLM can connect to ticketing systems directly, enabling real-time incident creation and tracking.

Push notifications

Push notifications provide real-time alerts to subscribed devices. There are 2 key areas to manage:

• Notification history: View a complete log of all previously sent push notifications. This is useful for verifying delivery or auditing activity.
• Subscriptions: See which applications or devices are currently registered to receive push notifications. This ensures that alerts are only sent to active, intended recipients.